Return & Refund Policy
Effective Date: August 15, 2026
Business Name: Sugar Camp
At Sugar Camp, we take pride in harvesting, bottling, and packaging the highest quality raw Fort Atkinson honey and handcrafted beeswax products. Because our items are perishable food products and personal goods, all sales are final and we do not accept returns or exchanges.
All Sales Are Final
Due to food safety standards and the natural, perishable quality of raw honey and honeycomb, we cannot accept returns, exchanges, or returns for buyer's remorse once an order has been picked up, delivered, or shipped.
Natural Honey Characteristics
Raw honey naturally crystallizes over time and may form a light layer of natural "honey foam" (trapped air, pollen, and beeswax) at the top of the jar. These are natural indicators of pure, raw, unpasteurized honey and do not mean the product is defective or spoiled. Refunds or exchanges will not be issued for natural crystallization or raw foam.
Damaged or Incorrect Items
We want you to love your Sugar Camp products! If your order arrives damaged during transit/delivery, or if you receive the wrong item, we are happy to make it right.
What to do if there is an issue with your order:
Contact us within 48 hours of receiving your delivery.
Email us at [Your Preferred Business Email] with your order number, a brief description of the issue, and a clear photo of the damaged or incorrect item.
Upon review, we will gladly arrange for a replacement jar or issue a store credit.
Contact Us
If you have any questions about your order or our policy, please feel free to reach out to us directly:
Sugar Camp
Amanda, Owner & Beekeeper
Fort Atkinson, WI
📞 (262) 443-8576
✉️ amanda@mysugarcamp.com